Who should you call when you have overweight cars in your train?

Calling the clearance bureau or customer service center is essential when dealing with overweight cars in your train because they are specifically equipped to handle weight-related issues and can provide the necessary guidance on how to proceed. They can assist in determining whether the train can safely continue its journey or if it needs to be reconfigured to comply with weight regulations. They also have access to crucial information regarding the specifications of various routes, potential restrictions, and compliance protocols required to ensure safety on the rail network.

The yard supervisor typically manages operations within the yard and may not have the specific knowledge or authority related to weight clearance. The safety compliance officer focuses on workplace safety standards and protocols rather than specific train configurations. The train dispatcher is mainly responsible for managing train movements on the rail network and may not be directly involved in resolving issues related to weight. Hence, the clearance bureau or customer service center is the most appropriate contact in this situation.